Refund policy
At BuckleFree, we aim to provide a smooth and reliable shopping experience. If there is an issue with your order, we will do our best to resolve it quickly and fairly.
60-Day Satisfaction Guarantee
You have 60 days from the date of delivery to contact us if you are not satisfied with your purchase.
Depending on the situation, we may offer product guidance, a replacement, or a refund.
Returns
To be eligible for a return:
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The item must be unused and in its original packaging
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The request must be made within 15 days of delivery
If your return is approved:
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Contact us with your order details
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We will provide return instructions
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Once the item is received and inspected, a refund will be issued
Refunds apply to the product price only. Shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
Hygiene & Safety
For safety and quality reasons, we do not accept returns of used items.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
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A clear photo of the item
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A brief description of the issue
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Your order number or order confirmation email
We will provide a replacement or an appropriate resolution.
Shipping
Orders are processed promptly and shipped through our logistics partners.
Estimated delivery time: 6–9 business days.
Delivery times may vary depending on location, carrier delays, holidays, or other factors outside our control.
Refund Processing
Approved refunds are processed within 5–10 business days, depending on your bank or payment provider.
Contact
For any questions, return requests, or order issues, please contact us at:
Policy Updates
We reserve the right to update this policy at any time. By purchasing from BuckleFree, you agree to the terms outlined above.